Privacy Policy
Your data, protected.
Last Updated: 28 October 2025
This Privacy Policy explains how runthetic ("we," "us," or "our") collects, uses, and safeguards your personal information when you access our mobile app and related services (the "Service"). By using the Service, you agree to this Policy and acknowledge that your personal information may be processed in Australia and other locations as described below.
1. Information We Collect
Account Information
- Name
- Email address
- Login credentials (managed by Clerk)
Training & Usage Data
- Running metrics and preferences
- Activity history
- Inputs used for training plan generation
Technical Data
- Device type and operating system
- IP address
- App usage analytics
We do not collect government ID. We do not collect sensitive health records unless voluntarily provided for your training needs.
2. Why We Collect Personal Information
Aligned with APP 3 – Collection
We use your information to:
- Create and manage your account
- Generate personalized training recommendations
- Improve app performance and user experience
- Provide customer support when requested
- Comply with legal and safety obligations
We do not sell personal information.
3. Legal Bases for International Users
GDPR alignment
If you are located in the EU/EEA or UK, processing your data is based on:
- Performance of a contract (providing the Service)
- Legitimate business interests (improving features)
- Compliance with legal obligations
- Your consent (if requested for specific features)
4. Authentication & Security
We use Clerk for secure identity and authentication services.
Clerk maintains:
- SOC 2 Type 2 compliance
- HIPAA compliance
- Password leak detection
- Bot and brute-force prevention
We rely on Clerk's safeguards to protect login credentials and session security.
5. Cross-Border Data Transfers
Aligned with APP 8 – Overseas Disclosure
Your data may be processed or stored in countries outside Australia. When this occurs, we ensure those handling your data maintain industry-standard security and privacy protections.
6. Sharing of Information
We only share data with:
- Authentication providers (e.g., Clerk)
- Secure payment processors (e.g., Stripe, Apple, Google)
- Analytics or infrastructure partners strictly necessary to operate the Service
We do not enable third-party access for advertising or data resale.
7. Data Retention & Account Deletion
Aligned with APP 11 – Security
You may delete your account at any time through in-app settings.
When your account is deleted:
- Subscription will not renew
- Access continues until the end of your paid period
- Data is permanently destroyed except where legally required
Retention periods ensure compliance with financial and fraud-prevention requirements.
8. Your Privacy Rights
Australia (APPs 12 & 13 – Access & Correction)
You may request:
- Access to your personal information we hold
- Corrections to inaccurate information
EU/EEA/UK (GDPR)
Additional rights include:
- Data portability
- Restriction of processing
- Withdrawal of consent at any time
- Lodging a complaint with a supervisory authority
9. Children's Privacy
The Service is not intended for users under 18 years old. We will delete any child data collected unintentionally.
10. Data Security
We implement commercially reasonable safeguards to protect your data from loss, misuse, or unauthorized access. However, no system is fully secure; use of the Service is at your own risk.
11. Changes to This Policy
We may update this Policy to reflect operational or legal changes. We will notify users of material changes.
12. Contact Us
For privacy inquiries or complaints, contact:
runthetic
You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
